Indigo & Cotton Customer Service

Customer Service


Shipping, Returns, & Exchanges

Domestic Orders

We are happy to offer free UPS ground shipping on all domestic (USA) orders over $150. All other orders will be shipped according to the option selected at checkout. All orders are shipped on business days in the United States (Monday through Friday) excluding major holidays. All shipments have a processing time of 24-72 hours if the merchandise is in stock.

International Orders

We can accommodate international orders to nearly all countries. Shipments are handled by the U.S. Postal Service and include the following options: First Class, Prioirty and Express Mail. Insurance can be added to Priority and Express shipments. In the event a package is lost or damaged, claims can only be made on shipments where insurance coverage was purchased. Indigo & Cotton is not responsible for lost or damaged shipments. Any duty or customs charge related to the shipment are the sole responsibility of the receiver. If you are having trouble placing an international order or have questions about international shipments, please contact us.

Returns & Exchanges

Please email info@indigoandcotton.com to request a return or exchange. We are happy to accomodate returns or exchanges so long as:

  1. The item was not purchased on sale or during a promotion.
  2. The item is in the original condition in which it shipped.
  3. The return or exchange is initiated and postmarked within 7 days of delivery.
  4. Exchanges will be honored so long as the desired item is in stock. Otherwise, customers may elect to choose store credit.

Terms & Conditions

Copyright & Trademarks

‘Indigo & Cotton’ and indigoandcotton.com are all property of Indigo & Cotton. All trademarks, images, graphics, text and other content are protected by worldwide copyright and other intellectual property laws, treaties and protections. You may not download (except where invited), reproduce, modify, publish, distribute, transmit, transfer, sell or modify any portion of this site without express written authorization from Indigo & Cotton.

All other brand names and trademarks are property of their respective owners.

Publication & Reproduction

Indigo & Cotton allows publication and reproduction of images included on indigoandcotton.com, but we ask that any such publication or reproduction cite the following credit under each image published or reproduced:

Credit: Indigo & Cotton – Charleston, SC

Publications with their own editorial standards or guidelines for credits and citations may use standards or guidelines but please contact us before publication.

We reserve the right to request that third-parties remove any images or other copyrighted materials at any time for any reason.

Online:

We kindly ask that any images reproduced online link back to the page on which they were originally found. Additionally, the photo credit mentioned above should also link to the page on which each image was found.

Print & Broadcast Media

We will happily provide print and broadcast media with any materials needed for stories which may include Indigo & Cotton or any items carried in the store. Journalists should  contact us so that we may assist in providing high-resolution images or any other assets needed for the story.

Privacy & Security

What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience(your information helps us to better respond to your individual needs)
  • To improve our website
    (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To improve customer service
    (your information helps us to more effectively respond to your customer service requests and support needs)
  • To process transactions
    Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
  • To administer a contest, promotion, survey or other site feature
  • To send periodic emailsThe email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
    Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

We use cookies to help us remember and process the items in your shopping cart and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our site visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our business.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent. As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their control panel and going to the ‘My Profile’ page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to our web site privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page. This policy was last modified on 6/1/2012

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information at the top of this page.